FAQ
Straight questions, straight answers.
What is HENRO Book?
HENRO Book puts your schedule to work for you. Clients book themselves, any time, on a page with your brand. Automatic reminders cut no-shows, and campaigns and loyalty bring clients back. Team, clients and business numbers live in one place — less time on the phone, more time doing what you do best.
Has HENRO Book been tested in a real business?
Yes. HENRO Book was tested and validated together with Pedro Pinhon Hairdresser, a partner barbershop in Braga, before reaching other service businesses.
Can I customise the booking page with my brand?
Yes, on every plan. Pick a theme or your brand's exact colours, your logo, photos of each professional, a colour or photo background, light or dark mode, the title and welcome message, the default language and the card style — all from settings, no designer needed.
Can a receptionist run the whole team's schedule?
Yes. In front-desk mode, reception runs everyone's schedule and professionals don't need an account. If you prefer, each professional can have their own login. For several locations or companies there is an organisation pack.
What kinds of businesses is HENRO Book for?
For any business that sells time and services: barbershops, hair salons, beauty centres, nails, brows, spas, tattoo and piercing studios, among others.
Do clients need an account to book?
No. Clients book from the business link, leaving their name and contact. The client area is optional.
Is the booking available in English?
Yes. Clients choose between Portuguese and English on the booking page.
How much does HENRO Book cost?
HENRO Book has 3 monthly plans: Base €29.99, Pro €39.99, Master €59.99 per month (final price, VAT-exempt under article 53 of the Portuguese VAT Code), with no per-user fees. Every plan includes online booking, the team schedule and reminders; higher plans add CRM, analytics, wallet, campaigns and loyalty. A 14-day free trial is available on request.
Do I pay per professional or per booking?
No. The price is a flat monthly fee and bookings are unlimited. Each plan is sized for a team per shop (professionals and reception); larger teams need a higher plan. If your team fits more than one plan, choose by features: the simulator on the pricing page helps.
Can I try it before paying?
Yes. You get a free trial with every feature — no card, no payment and no commitment. At the end you decide whether to continue.
Can I change plans later?
Yes. You can upgrade or downgrade from the billing screen inside the app.
Which payment methods do you accept?
The HENRO Book subscription is paid at app.henro.pt, with secure payments processed by ifthenpay: Visa or Mastercard card, MB WAY, Multibanco, Apple Pay, Google Pay and Direct Debit.
What if I have more than one location or company?
There is an organisation pack: you pick the plan (Base, Pro or Master) and each extra location has its own price. Brand and billing are centralised in the organisation, and each location keeps its own team, hours and services. Talk to us and we'll put together the right pack.
Do I need to use HENRO Book to get a website from you?
No. Custom websites are a separate HENRO service and are built for any business, whether or not it uses HENRO Book.
Do you use ready-made templates?
No. Every site is designed and built from scratch for the business and the project's goal.
Will the site be ready for Google and AI?
Yes. SEO: structure, metadata, a sitemap and a link to your Google Business Profile. GEO: content and structured data (schema.org) that AI assistants like ChatGPT, Gemini and Perplexity can read and cite, with llms.txt. AEO: direct answers to your clients' questions, in a question-and-answer format.